I was asked if the Ironwood Branch (Richmond PL, BC) was continuing to keep on the cutting edge of library innovation. Admittedly, I haven't checked into what's been going on with Ironwood; I do remember all of the publicity and enthusiasm that Ironwood generated in the library community when it opened more than 10 years ago.
San Jose PL has also created a customer-centered service philosophy that has been extremely successful. More than 15 million items circulate at SJPL annually, and at least one branch (Santa Teresa) has a circulation in excess of 1.2 million per year.
Check out the San Jose Way at: www.sjlibrary.org/about/sjpl/sjway/
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